FAQ


return policy

Sarahrichey.com will accept items for store credit only within 21 days of purchase. Item must be returned in new and resalable condition. Sale items are non-returnable. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a sarahrichey.com credit via email. Please note that we cannot refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal or greater value.

exchange and repairs

We will repair any design purchased through Sarahrichey.com Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email if you have any questions about a repair; info@sarahrichey.com Less than 1 year is FREE Over 1 year is subject to repair fee. *Fee is contingent upon material availability and nature of repair. 

privacy policy

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

product care

Each piece is handcrafted and requires delicate handling. For best results, we recommend keeping your sacred item especially jewerly in the brown flannel anti-tarnish bag and avoid mixing gold and silver pieces. 

sterling silver:

Apply sterling silver polish to a toothbrush and gently scrub. Rinse under water and immediately soak in an all purpose jewelry cleaner for a few minutes. Remove, rinse under water again and pat dry. 

gold plating:

Soak in an all purpose jewelry cleaner for a few minutes. Remove, rinse under water and pat dry. 

fine jewelry:

Soak in a mixture of all-purpose jewelry cleaner and lukewarm water. Remove, rinse under water and pat dry. Polish with a soft cloth after drying. We also recommend having your local jeweler steam clean your gold pieces. 

cleaner:

jewel brite makes an all purpose jewelry cleaner that works well on both sterling silver and gold plating, as well as a sterling silver polish for silver pieces. Click here for more information.

shipping

Sarahrichey.com processes and ships orders Monday thru Friday, 10 am – 6 pm, except on holidays. 

Every piece is handmade, so please understand that it can take up to one or two weeks depending on the amount of sale/piece.